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Frequently Asked Questions









Frequently Asked Questions

When will I get my shipment?

Our Fulfillment Center is located in Dallas, Texas. Orders placed Monday-Friday before 12pm CST are shipped the same day. Orders placed on Weekends or after 12pm CST are shipped the next business day. 

Transit times will vary based on delivery location. Holidays may add carrier delays. 

For time-sensitive orders, please select an expedited shipping option at checkout.

How do I track my order?

If you signed up for email notifications during checkout, you will receive a shipping confirmation email with tracking once your order is shipped.

You can also visit our Account Login page to view all of your order information including tracking your shipment in real-time.

If you do not have an account, you can create one using the same email you used when placing your order and it will automatically fill in all of your information for you.

What is your Return Policy?

We stand behind the quality of our products. If for any reason you are unhappy with your purchase, you may return items within 30 days of the purchase date.

All returns must be in their original packaging and in it's original/ unopened condition. Also, please include an invoice number inside of the return package.

Please ship your return to this address:

Ultimate Confetti
Attn: Returns
1605 Crescent Circle
Ste 200
Carrollton, TX 75006

Customer is responsible for the cost of the return shipping. We highly recommend shipping with a carrier that offers tracking. Ultimate Confetti will not be responsible for return packages that are lost in transit. 

Returns and cancellations will incur a 10% restocking fee which will be deducted from your refund. Refunds will be processed to the original form of payment.

Is your confetti biodegradable?

Our tissue paper confetti is 100% Biodegradable and Eco-Friendly but may take 4-6 weeks to disappear. If you're looking for dissolving confetti, please shop our water-soluble, rice paper solutions.

What is water soluble confetti?

Our water soluble confetti dissolves in contact with water for a super easy clean up after an outdoor event! (Also known as dissolving or rice paper confetti.)

Do you offer wholesale?

Yes! You can sign up for a wholesale account through the bulk discounts option on our menu! (Minimum purchase required for approval)

What if I am tax exempt?

Create an account on our Account Login page.

Once you have an account, please email a copy of your resale license or tax exemption form to

A member from our team will contact you within one business day after your tax exemption is verified and your account status is updated.

How do rentals work?

Our rentals are super easy to use! Simply choose your special effects equipment, what date you need it, checkout and we will send you a rental agreement as well as the return shipping label to send the equipment back.

Can Ultimate Confetti do my confetti event?

We sure can! You have the option to rent our equipment and use it yourself or you can hire our team to do the confetti event for you. Please email us for more details at

Do you do custom orders?

You bet! If you need something you can't find on our website, just contact our support team at or through our online chat.

Please note: Custom products need a minimum quantity of 200 pieces and about 6-8 weeks to produce. (This does not apply to custom flick sticks.)

Didn’t find an answers to your questions?

Get in touch with us for details on additional services and custom work pricing